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This Privacy Policy describes the commitment at Privacy Hosting (“Privacy Hosting”) to the privacy of visitors to the Privacy Hosting website located at www.privacy-hosting.com and of its customers (“Subscribers”). Except as required by law or as otherwise provided herein, Privacy Hosting will take commercially reasonable steps to ensure your right to privacy. Privacy Hosting is committed to developing long lasting relationships that are built on trust and would never intentionally violate that trust.

  1. Who We Are
    Privacy Hosting provides cloud-based solutions, including web-hosting, domain name and related products and services, to businesses, individuals, non-profit organizations and others. As part of the The Endurance International Group, Inc. (“Endurance”) corporate family, Privacy Hosting is able to provide a variety and range of products and services to help Subscribers with their technological needs. To learn more about the Endurance corporate family, visit: http://www.enduranceinternational.com
  2. Information We Collect
    1. Subscriber Information.
      Subscribers are asked to provide certain personal information when they sign up for Privacy Hosting services including name, postal address, email address, telephone number, and billing information (such as a credit card number). In addition, to register a domain name, Subscribers are asked to provide this information for the registrant, administrative contact, technical contact and billing contact of the domain name (collectively, “Domain Name Registration Information”), for submission to the appropriate domain registry or registration database. Subscribers may also be asked to complete an online form that collects information about demographics, product usage and preferences, along with other information that will help us improve our products and services.
    2. Social Media.
      Privacy Hosting’s website includes social media features (such as the Facebook “Like” button). These features may collect your IP address and which page you are visiting on our website, and may set a cookie to enable the feature to function properly. Social media features and widgets may be hosted by a third party or directly on Privacy Hosting’s website. Your interactions with these features are governed by the privacy policy of the company providing the feature.
    3. Cookies and Tracking.
      Privacy Hosting uses different types of cookies (which are electronic collections of information stored on a local computer that are used by websites to keep track of visitors and registered users and to relate one computer transaction to a later one) and other methods of uniquely tracking visitors for different purposes. For example, some cookies are “required cookies” which are necessary for Privacy Hosting’s website to work. In addition, cookies are used to provide Privacy Hosting’s existing Subscribers with the opportunity for continued savings and increased convenience as described in more detail below.

      1. Cookies for Improving Our Web Site.
        Privacy Hosting uses “performance cookies” to inform Privacy Hosting of a repeat visit. However, these cookies do not tell Privacy Hosting who a visitor is, the visitor’s name, email address, or passwords.
      2. Cookies for Banner Rewards Program.
        To offer Privacy Hosting Subscribers continued savings, Privacy Hosting uses cookies to help monitor the traffic generated from Privacy Hosting banners and logo buttons displayed on Privacy Hosting Subscribers’ websites.
      3. Cookies for Subscriber Account Management.
        For Privacy Hosting Subscribers, Privacy Hosting uses “functional cookies” to store user names for added convenience. For example, the cookie would contain a piece of identifying information such as a customer ID, username, or session ID that would be used to look up the customer ID. Privacy Hosting offers password-protected, web-based management tools as part of its webhosting packages. By storing a Subscriber’s username in a cookie, the Subscriber will not have to fill out form fields each time he or she manages the account. (The cookie does not store passwords.)
      4. Cookies for Advertising.
        Privacy Hosting may also utilize “advertising cookies” to track referrals from internal and external affiliates, as well as advertising campaigns. Privacy Hosting may also use a third party service provider to send emails that you have agreed to receive. Pixel tags and cookies may be used in those email messages to help Privacy Hosting measure the effectiveness of its advertising and to enable Privacy Hosting to provide more focused marketing communications to you.

      You may set your web browser to notify you when you receive a cookie or change the settings on your web browser to clear or disable cookies. If you decide not to accept cookies, you may not be able to take advantage of all of the features of Privacy Hosting’s website. Additionally, please be aware that if you visit third party websites where you are prompted to log in or that are customizable, you may be required to accept cookies. Cookies do not enable third parties to access any of your personal (i.e., contact) information. However, advertisers and partners may also use their own cookies. Privacy Hosting does not control use of these cookies and are not responsible for information collected through them.

    4. Customer Surveys.
      Privacy Hosting may periodically conduct customer surveys. Participation in our customer surveys is voluntary. However, we encourage Subscribers to participate in these surveys because they provide Privacy Hosting with important information that helps improve the types of services we offer and how we provide them to you. Your personal information, if provided, will remain confidential, even if the survey is conducted by a third party service provider on our behalf.
    5. Collection by Linked Websites.
      Privacy Hosting may provide links to some third party websites as a convenience. Please exercise care when visiting linked websites. The linked websites have separate and independent privacy statements, notices and terms of use which we recommend you read carefully. When you visit or make purchases through these third party sites, you may be asked to provide personal information, such as your name, address, email address, phone number, and credit/debit card information. Please note that in such cases, you are providing information to a third party and Privacy Hosting has no control over such third party’s use of any information you provide and, therefore, Privacy Hosting has no responsibility or liability for the manner in which the third party that operates a linked website may collect, use, disclose, secure or otherwise treat your personal information. Except as provided herein, Privacy Hosting will not provide any of your personal information to any third parties without your consent.
  3. Use of Information
    Privacy Hosting uses information it collects primarily to provide and collect payment for its cloud-based solutions and other services. Passively collected information, such as information collected from or about your device including through the placement or reading of cookies or other tracking technologies is used to provide a customized experience as you use Privacy Hosting’s services.

    1. Subscriber Contact/Account Information.
      The information collected from Subscribers is used to manage each Subscriber’s account (such as for billing and account management purposes) and to promote other products or services that Privacy Hosting believes may be of interest to its Subscribers. Privacy Hosting may also generate non-identifying and aggregate profiles from information that Subscribers provide during registration (such as the total number of Subscribers in a given category, but not their names). As explained in more detail below, Privacy Hosting may in certain instances use this aggregated and non-identifying information to promote advertisements that appear on Privacy Hosting’s website and in connection with its services. Any such aggregated and non-identifying information that Privacy Hosting collects, and any analysis of such information that it produces, is proprietary information of Privacy Hosting.
    2. Analytics/Statistics.
      Privacy Hosting uses information gathered from its website analytics (for example, User IP addresses) to help diagnose problems with Privacy Hosting servers, and to administer and optimize Privacy Hosting’s website. Privacy Hosting also gathers broad demographic information from this data to help improve its website and make your browsing and purchasing experience more responsive, efficient, or enjoyable. Any statistics gathered by Privacy Hosting are proprietary property of Privacy Hosting.
    3. Responses to Email Inquiries
      When Subscribers send email inquiries to Privacy Hosting, the return email address (and other personal information provided in the inquiry) is used to answer the email inquiry received.
    4. Customer Surveys.
      Privacy Hosting may use the contact information provided in customer surveys to follow up on survey answers. Privacy Hosting may also contact you to highlight the changes Privacy Hosting makes in response to your feedback.
  4. Sharing of Information
    1. Confidentiality.
      With the exception of other members of the Endurance corporate family and trusted business partners who work with or on behalf of Privacy Hosting, and are subject to specific confidentiality agreements, Privacy Hosting will not provide or sell to any third party your personal information and will keep all Subscriber information confidential, subject to the following:
    2. Service Providers.
      Upon registration for Privacy Hosting services, certain Subscriber information may be transferred to trusted affiliated or unaffiliated third parties that help Privacy Hosting provide certain services or that provide certain services on Privacy Hosting’s behalf. For example, Subscriber information may be transferred to Privacy Hosting’s affiliated registrar, FastDomain (WHOIS Domain Name Registration Information), or to unaffiliated third parties that help Privacy Hosting provide email services or SSL certifications.
    3. Co-marketing Activities.
      Some services are offered or promoted in conjunction with a Privacy Hosting partner or sponsor. For example, Privacy Hosting may partner with other corporate affiliates of Endurance or with trusted non-affiliated partners for co-promotions of a particular product or service. Privacy Hosting may share certain Subscriber contact information but no billing information with Privacy Hosting’s partner or sponsor in order to provide the relevant services or to run the promotion. If Privacy Hosting shares Subscriber information with partners and sponsors, Privacy Hosting requires that they maintain the Subscriber information in confidence, and use the information solely for purposes of providing the services or carrying out the agreed upon promotion.
    4. Online Advertisements.
      Privacy Hosting does not share personally identifiable information about individual users with advertisers. Privacy Hosting may display online advertisements and share aggregated and non-identifying information about Subscribers collected through the registration process or through online surveys and promotions with certain advertisers. This aggregated and non-identifying information may be used to deliver tailored advertisements. For example, an advertiser may tell Privacy Hosting the audience it wants to reach (e.g., males between 25 and 55 years of age) and provide Privacy Hosting with an advertisement tailored to that audience. Based upon the aggregated and non-identifying information collected by Privacy Hosting, Privacy Hosting may then display the advertisement to the intended audience.
    5. Customer Surveys.
      In addition to sharing survey information with service providers confidentially as described above, Privacy Hosting may share aggregated, non-personally identifying information obtained from customer surveys within the Endurance corporate family or with third parties.
    6. Law Enforcement.
      Privacy Hosting will respond to subpoenas, court orders, or other legal processes, and will utilize Subscriber information as necessary to establish or exercise Privacy Hosting’s legal rights or defend against legal claims. Additionally, Privacy Hosting will share information to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations or suspected violations of Privacy Hosting’s Terms of Service, or as otherwise required by law.
    7. Domain Registration.
      In certain jurisdictions or pursuant to the rules of the Internet Corporation for Assigned Names and Numbers (“ICANN”) or certain registries, Domain Name Registration Information has to be made available and accessible to the public through a “WHOIS” search. The WHOIS database is a publicly accessible database that lists the Domain Name Registration Information for a particular domain name, the name server(s) to which the domain name points, and the domain name’s creation and expiration date. The Domain Name Registration Information you provide is hosted by Privacy Hosting or a third party service provider and is made available to the public through WHOIS searches. Privacy Hosting may deposit your Domain Name Registration Information with a third-party escrow provider to comply with ICANN requirements. At times, Subscribers may receive solicitations that result from searches of the publicly available WHOIS database by other companies or individuals. Any such solicitations or SPAM do not come from Privacy Hosting and Privacy Hosting does not control the use of WHOIS information by third parties.
    8. Domain Privacy.
      When Privacy Hosting is threatened with suit by a third party, or any other legal action is brought to Privacy Hosting’s attention involving Privacy Hosting based on the anonymity of a domain name, Privacy Hosting may seek assurance from you, the customer, concerning your promise to indemnify Privacy Hosting and written confirmation that you have contacted the complainant and made your contact information available to the complainant. Failure to promptly provide these assurances may be considered by Privacy Hosting to be a breach of your agreement with Privacy Hosting and may result in deactivation of your domain name and disclosure of your contact information so that any allegations of infringement or other wrongdoing may be directly resolved between you and the complainant.
  5. Your Options
    1. Public Forums.
      Please remember that any information you may disclose or post in forums or other public areas of Privacy Hosting’s website or the Internet, becomes public information. You should exercise caution when deciding to disclose personal information in these public areas. To request removal of your personal information from Privacy Hosting community forums or testimonials, contact Privacy Hosting at [email protected]. In some cases, Privacy Hosting may not be able to remove your personal information, in which case Privacy Hosting will let you know why it is unable to do so.
    2. Unsubscribe/Opt-out.
      When you become a Subscriber of Privacy Hosting, you are automatically subscribed to receive transactional notices about your account, email newsletters and news of special promotions offered through Privacy Hosting and/or in conjunction with Privacy Hosting’s partners.To unsubscribe from Privacy Hosting newsletters and promotional mailings, please update your preferences in your Privacy Hosting control panel or contact Privacy Hosting support. You may also unsubscribe through the links provided in promotional email messages sent by Privacy Hosting or on Privacy Hosting’s behalf.
    3. How to Access or Modify Your Information.
      Privacy Hosting allows you to access, update, and correct inaccuracies in your personal information in Privacy Hosting’s custody and control, subject to certain exceptions prescribed by law. You may request access, updating and corrections of inaccuracies in your personal information Privacy Hosting has in its custody or control by accessing the control panel or by contacting support via email, phone or online chat. Privacy Hosting may request certain personal information for the purposes of verifying the identity of the individual seeking access to their records.To ensure you receive the information you need to manage your account and protect your privacy, please be sure to keep your contact and billing information up to date. You can update all account-related information directly through your control panel. Alternatively, you can contact Privacy Hosting support.
  6. Children Under 13
    This website is not directed towards children and Privacy Hosting does not seek to collect any personal information from children. If Privacy Hosting becomes aware that personal information from a child under the age of 13 has been collected, Privacy Hosting will use all reasonable efforts to delete such information from its database.
  7. Data Security
    Encryption. When a Subscriber orders from Privacy Hosting, personal data transmissions are encrypted and all of the Subscriber’s personal information is protected. Privacy Hosting uses Secure Sockets Layer (SSL), the industry standard, for encrypting all personal information, including name, address and credit card numbers.
  8. Revisions to this Policy
    Privacy Hosting reserves the right to revise, amend, or modify this Privacy Policy at any time and in any manner. However, if Privacy Hosting plans to materially change how it plans to use previously collected personal information, Privacy Hosting will provide you with advance notice prior to the change becoming effective and an opportunity to opt-out of such differing uses. Privacy Hosting encourages you to periodically review this page for the latest information on its privacy practices.
  9. Contact Us Regarding This Policy
    If you have any questions about this Privacy Policy or the practices described herein, you may contact:
    ATTN: Privacy Hosting Legal Department.
    18/F Well Tech Centre, 9 Pat Tat
    Street 00852 San Po Kong
    HK, Hong Kong
    Tel: +852 8197 8742 or E-mail: [email protected]
  10. Applicable to All Reseller Relationships
    In addition to all of the terms and conditions set forth above, the following terms apply to Privacy Hosting Reseller relationships only.

    1. Information Related to Data Collected through Resellers.
      Privacy Hosting may collect information under the direction of Resellers, and Privacy Hosting has no direct relationship with the individuals whose personal data is provided, processed or obtained by Privacy Hosting’s Resellers. Customers who seek access, or who seek to correct, amend, or delete inaccurate data should direct their query to the Reseller’s data controller. If the Reseller requests that Privacy Hosting remove the data, Privacy Hosting will respond to such request within thirty (30) business days.
    2. Choice.
      If you are a customer of one of Privacy Hosting’s Resellers and would no longer like to be contacted by such Reseller, please contact the Reseller from whom you purchased products or services.
    3. Data Retention.
      Privacy Hosting retains personal data it processes on behalf of Privacy Hosting’s Resellers for as long as needed to provide services under the relationship. Privacy Hosting will retain and use this personal information as necessary to comply with Privacy Hosting’s legal obligations, resolve disputes, and to enforce its agreements.